Technical Writing

Our experience ranges across many types of high-tech products, but we're veterans of large documentation suites in the TCP/IP space, especially for networking and communication products written for highly technical professionals. We understand network management, routing protocols, IP services, Voice over IP, and network security applications such as VPN, firewall, and Intrusion Detection Systems.

We are FrameMaker experts. We know how to design large documentation suites for clarity, ease-of-use, and maintainability. We also understand single-sourcing strategies and information architecture and have implemented single-sourcing solutions that intensively re-use content across large documentation suites to foster maintainability, quality, and efficiency.

We are online Help experts. We can use most Help authoring tools to produce informative, easy-to-use Help systems. We also know how to leverage FrameMaker content to produce both purpose-designed print guides and purpose-designed Help systems from the same content.

We do not author large or complicated documents in Microsoft Word. But we'll be happy to edit your Word documents, to develop templates for smaller Word documents such as white papers, or to author smaller Word documents such as Release Notes.